Why do customers choose to stay with Filum.ai?
AI that responds more naturally and accurately
Powered by the highest-quality AI models (Deep Learning, GenAI) with the ability to continuously self-learn
Powered by the highest-quality AI models (Deep Learning, GenAI) with the ability to continuously self-learn
More than just a chatbot, Filum.ai helps you listen comprehensively
Capture the customer’s ‘voice’ from everywhere
Capture the customer’s ‘voice’ from everywhere
From data to deep customer understanding
AI Agent analyzes sentiment, topics, and ‘pain points’ across the customer journey
AI Agent analyzes sentiment, topics, and ‘pain points’ across the customer journey
It all starts with being present everywhere your customers are
Seamlessly integrate with Messenger, Zalo, Instagram, Website, Lazada, and more
Seamlessly integrate with Messenger, Zalo, Instagram, Website, Lazada, and more
Filum.aivsPancake
| Technology & AI | ||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ||||||||||||||
| Features & capabilities | ||||||||||||||
| ||||||||||||||
Optimize the entire customer service process
Attentive care before, during, and after service. Handle complex tasks (checking and updating orders in the CRM system, and more). AI Agent goes beyond messaging.
Manage the customer journey with a 360° view
Customer 360 builds a complete picture of your customers from purchase transaction data, interaction behavior, social media reviews, survey responses, and more.
Deeper customer insight analysis
Analyze every message and piece of feedback. Capture emotional nuance and standout issues. Multidimensional reporting on a single platform.
AI technology that understands Vietnamese and Southeast Asian languages
Powered by the latest AI models — Deep Learning, Natural Language Understanding (NLU), and Generative AI (GenAI) — for deep understanding and natural interaction.
Filum.ai by the numbers
17.5K+
Conversations supported with Filum.ai
70%
Reduction in customer response handling time
2
7
