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Pricing

Clear pricing for every team size

Every plan includes 8 conversation channels and local support.

Save up to 29%

Starter

For small businesses starting to use AI in customer service.

$39/month$468 billed yearly
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Users
3
AI Agents
1
AI messages / month
1,000
Connected pages
3
Customer profiles
10,000
  • Basic AI replies and analysis
  • AI setup, training and management
  • Ticket management
  • Automated campaigns
  • Multilingual, multi-platform
Recommended for support teams

Professional

For teams that treat customer experience as their competitive edge.

$119/month$1,428 billed yearly
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Users
5
AI Agents
2
AI messages / month
3,000
Connected pages
5
Customer profiles
50,000

Everything in Starter, plus:

  • AI image replies
  • AI-assisted multichannel tickets
  • Sentiment and topic analysis
  • 3 extended AI tools
  • 5 customer segments
  • Dedicated Filum specialist

Advanced

For businesses that need higher limits, more integrations and premium support.

$319/month$3,828 billed yearly
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Users
10
AI Agents
3
AI messages / month
10,000
Connected pages
Unlimited
Customer profiles
300,000

Everything in Professional, plus:

  • 5 extended AI tools
  • 7 customer segments
  • Hourly segment refresh
  • AI analysis of up to 2,000 conversations

Enterprise

For large businesses with complex customer networks.

Contact usPriced to your scale and requirements
Talk to sales
Users
Custom
AI Agents
Custom
AI messages / month
Custom
Connected pages
Unlimited
Customer profiles
Custom

Everything in Advanced, plus:

  • Limits sized to your needs, multibrand
  • SAML SSO, 99.9% uptime, 24/7 support
  • Dedicated infrastructure (optional)
See Enterprise features

Trusted by leading brands

  • Maison
  • Nguyễn Kim
  • VTV
  • Vinasoy
  • ZUS Coffee
  • Audi
  • Häfele
  • KPMG
Information security management system certified to ISO/IEC 27001:2022Certificate VN-10121-ISMS · Filum One Member Company LimitedVerify certificate
Enterprise

Operate at enterprise scale

For businesses running several brands across several countries.

Scale

  • Users and profiles sized to your needs
  • Multibrand, multi-country
  • AI answers 24/7, in many languages
  • Shift-based assignment and SLAs

Security

  • SAML SSO
  • Permissions by role and department
  • Two-factor authentication
  • Access logs for audits

AI and data

  • AI that learns from your knowledge base
  • Choice of AI model
  • Test environment before going live
  • API connections to your CRM, ERP and internal systems

Infrastructure and support

  • 99.9% uptime commitment
  • 24/7 support, dedicated specialist
  • Dedicated infrastructure (optional)
Talk to sales about Enterprise
Services

Implementation and add-ons

Implementation is a one-time fee quoted on scope. Add-ons attach to any plan.

Implementation

Quoted on scope
  • Customer service process and scenario consulting
  • System setup and channel connection
  • AI Agent configuration and training
  • Analysis of your existing conversation data
  • Team training
  • Post go-live support

One-time fee, quoted on the number of AI Agents, channels and integrations. You can start with a pilot (PoC) on real data.

Add more when you need it

Contact for pricing
FAQs

Common questions about pricing

Which plan should I choose?

Start from your number of users and monthly AI messages. Teams of up to 3 with moderate volume usually pick Starter. Teams that need AI ticket handling, sentiment analysis and more connected pages pick Professional. You can upgrade any time.

How are AI messages counted?

Every message the AI Agent sends to a customer counts toward your monthly limit. If you need more, upgrade your plan or talk to us about a higher limit.

What is the difference between annual and 6-month billing?

Same features and limits. Annual billing has a lower monthly price, saving up to 29% compared with 6-month billing.

What does implementation include?

A one-time fee for process consulting, system setup, AI Agent training and team onboarding. It is quoted on the number of AI Agents, channels and integrations, after your first consultation.

Can I try it before a full rollout?

Yes. The Pilot (PoC) package runs one AI Agent on your real data at small scale, so you can evaluate it before deciding on a wider rollout.

How does Filum integrate with my existing systems?

Filum connects out of the box to Zalo OA, Facebook, website chat and email, and offers APIs, SDKs and Webhooks for your CRM, ERP or internal systems. For custom integrations, our technical team works with you directly.

55%+of conversations with no human handoff (Malaysia and Singapore, first 2 months)
Before Filum.ai, there were a lot of humans in the loop — moving data and messages manually across systems. The moment we ran the Agentic AI platform, I realized AI could do so much more: intent identification, categorizing every issue. Now Filum AI is embedded so deeply into our daily work, and we rely on it with very high confidence. That allows the whole team to focus on what truly matters — strategizing. What we need at our scale is exactly this — a platform that serves every single domain. Filum is that platform for us.
Eddie GohGeneral Manager, ZUS CoffeeRead the story

Not sure which plan fits? Talk to the Filum team.

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