Customers message everywhereYour AI consults
from one place.
Set up in minutes · support English & your local languages
Measurable outcomes from businesses
Turn every conversationinto revenue
Unified Inbox
No more tab-switching. Every conversation from WhatsApp, Facebook, Shopee, Lazada and 50+ more lands in one inbox.
+12
AI Workforce
Train or Hire and measure a team of AI agents that sell, support and follow up around the clock — like real teammates you never onboard twice.
Hana
Customer Care
Alex
Customer Success
Diệu
Sales Development
Quân
Tech Support
Lead & Happiness generation
Every chat is a chance to win and keep a customer. Filum spots buying signals, closes the sale, and turns first-timers into regulars.
Linh Ngo
Hi! Do you have this in size M?
Minh Tran
Just completed payment — thank you!
Sarah Chen
Back again — same as last time 🙌
Workflows Automation
Automate your customer operations — set the rules once and Filum runs the busywork, hands-free.
Workflow · Conversation routing
LiveRoutingRouting Agent
CS AICS AI
Sales AISales AI
HumanHuman Agents
Insights
Every interaction feeds your Company Brain — intention, sentiment and knowledge across 100% of conversations, not just a sample.
- Order placed
- Review received
- Refund requested
- Complaint
- Issue resolved
Enterprise ready
Enterprise-level security, access controls and audit trails — built to clear the strictest compliance reviews.
Measurable outcomes from businesses
One platform instead of a patchwork of disconnected tools.
ZUS CoffeeComing soonCustomer story
Bringing everyday happiness to customers across 1,000+ stores in Malaysia, Singapore & the Philippines.
Hoàng Hà MobileCustomer story
+30% revenue after rolling out Filum AI across the business.
ACROSS OUR CUSTOMERS
24/7
AI Agent on duty, even after hours
< 5 min
to connect a new channel
100%
of conversations captured and measured
Retail · F&B55%+conversations handled without a human1,000 stores, 3 markets: AI handles 55%+ of conversations.Omni-InboxAI AgentsTicketingRetail · Mobile+30%revenue growthAI Agents as front-line, human in the loop.Sales AICS AICXM
FMCG80%conversations automated end to endPeak-season volume absorbed without adding headcount.AI for SalesAI for CS
Agricultural supplies~95%first-month consultations involved AIThe AI Agent joined nearly every consultation in month one.AI Agent
Travel20,000+customer voices capturedFeedback collected at scale across the whole customer journey.CXSentiment
Professional servicesA Big 4 firm rebuilt its entire customer survey programme on Filum.Customer 360
Home & building productsTwo customer engagement campaigns deployed on Filum.InboxTickets
