Why Customers Choose to Stay with Filum AI

AI that responds — only more naturally and accurately

Powered by best-in-class AI models (Deep Learning, GenAI) with the ability to continuously learn

More than just a chatbot, Filum.ai helps you listen comprehensively

Capture the customer’s voice from everywhere

From data to deep customer understanding

AI Agent analyzes sentiment, topics, and pain points across the customer journey

It all starts with being present everywhere your customers are

Seamlessly integrate with Messenger, Zalo, Instagram, Website, Lazada,...

FilumvsIntercom

Positioning	AI Agent optimized for Vietnamese, fully localized	GPT-4-powered AI Agent, multilingual assistant
Language Understanding	Vietnamese NLU/NLP, recognizes regional culture, intent, sentiment, and slang	Strong context understanding in English and other major languages
Learning & Integration	Learns from a wider range of data sources	Automatically learns from provided data and interaction history
Automation	End-to-end automation, CRM updates, and more	Answers and resolves tickets, FAQs, and more
Personalization	Deeper and broader, using transaction, behavioral, and emotional data	Based on conversation history and customer information
Omnichannel & Ecosystem	Popular Vietnamese channels (Zalo, Shopee, and more), connects with CRM, ERP, and more	Tightly tied to the Intercom product ecosystem
Collaboration	AI Agent works closely alongside staff, with smooth handoffs	Optimized for AI automation, reducing human workload, with oversight
Cost/Deployment	Flexible pricing, cost-optimized for Vietnamese SMEs	Licensing and service fees are high, with costs that can easily add up for SMEs
Development Roadmap	Deeply focused on Southeast Asian businesses, adaptable across industries	Prioritizes global needs, multilingual support, and international standards

What Makes Filum.ai Special

Care Across the Entire Journey

AI Agent sends the right voucher at the right moment, driving sales fast. AI Agent sends the right voucher at the right moment, driving sales fast.AI Agent sends the right voucher at the right moment, driving sales fast.

Dedicated Ticketing System

AI Agent sends the right voucher at the right moment, driving sales fast. AI Agent sends the right voucher at the right moment, driving sales fast.AI Agent sends the right voucher at the right moment, driving sales fast.

Comprehensive Customer Listening

AI Agent sends the right voucher at the right moment, driving sales fast. AI Agent sends the right voucher at the right moment, driving sales fast.AI Agent sends the right voucher at the right moment, driving sales fast.

AI Technology

AI Agent sends the right voucher at the right moment, driving sales fast. AI Agent sends the right voucher at the right moment, driving sales fast.AI Agent sends the right voucher at the right moment, driving sales fast.

Filum by the Numbers

17.5K+

Conversations supported by Filum.ai

70%

Reduction in customer response handling time

Testimonials

Hear from our customers

2

7

Filum.ai: The Complete
AI Agent
Platform for Sales and Customer Care

Why Customers Choose to Stay with Filum AI

AI that responds — only more naturally and accurately

Powered by best-in-class AI models (Deep Learning, GenAI) with the ability to continuously learn

More than just a chatbot, Filum.ai helps you listen comprehensively

Capture the customer’s voice from everywhere

From data to deep customer understanding

AI Agent analyzes sentiment, topics, and pain points across the customer journey

It all starts with being present everywhere your customers are

Seamlessly integrate with Messenger, Zalo, Instagram, Website, Lazada,...

FilumvsIntercom