1,000 stores, 3 markets — AI resolves 55%+ of conversations, with the same 30-person team.

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no human handoff — Malaysia & Singapore, first 2 months

AI present in most conversations, supporting agents to SOP

with the same 30-person team — Philippines, Malaysia, Singapore

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ZUS Coffee × Filum.ai — 1,000 stores, 3 markets: AI handles 55%+ of conversations

20,000+ voices — the first time Vietravel could listen, tour by tour

more than double the 18–22% before rollout

across ZNS, email and QR code in under 6 months

sent across channels while the trip is still fresh

Vietravel × Filum.ai — 20,000+ traveler voices, heard in full for the first time

AI Agent handles ~90% of AfterSales conversations — around the clock

AfterSales conversations across Zalo, Facebook, Instagram

No human coverage required — including 3 AM

Order guides & device connectivity troubleshooting

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Sidotech × Filum.ai — AI Agent Resolves ~90% of AfterSales Conversations, 24/7

Two specialized AI Agents that understand 'farmer-speak' — handling ~95% of fanpage conversations after just one month.

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AI Agents took part in fanpage conversations in the first month

Sales team focused on large orders & hard cases instead of repetitive questions

From go-live (1 Oct 2025) to ~95% AI-assisted conversations

Nông Nghiệp ADI × Filum.ai — AI Handles ~95% of Agri-Input Advisory Conversations in the First Month

Two premium brands, five chat channels, one workspace — and a customer care team freed for the work only people can do.

Handled independently by AI with no human intervention

AI completed its advisory goal once the knowledge base stabilized

AI fully resolved process, booking, and policy questions

Marmoris Yachting × Filum.ai — Two Brands, Two AI Agents, ~60% of Conversations Automated in Six Weeks

1 in 3 QR scans leaves a written response

across episodes from Gala 2025 → April 2026

real-time VoA on a national-television program

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Vietnam Television — VTV1 (Cất Cánh program)

How KINGLED deployed AI to handle 87% of inbound chats, cut response time 15×, and capture nearly 500 structured leads in the first 3 months.

Share of inbound messages handled by AI across deployed channels

Average wait time cut from nearly 3 hours down to ~10 minutes

Leads captured with name, phone, product, region — classified by urgency

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KINGLED × Filum.ai — AI handles 87% of chats, response time 15× faster

F&B event-catering case study: Én Space automates 76% of customer-care messages and 70% of lead-capture flow with Filum AI.

Average resolution time per conversation dropped from 7h46m to 15 minutes

Customer-care messages now resolved end-to-end by AI instead of 100% human

From inbound message to qualified lead handover to sales

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Én Space cuts conversation handling time by 96% with Filum AI Agent

The MOSS accessories chain undergoes digital transformation, applying AI from Filum to elevate customer service standards across 20 branches.

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MOSS elevates multi-channel service standards with Filum.ai

Discover how Orgalife creates meaningful customer experiences and achieves outstanding results in healthcare with the Filum AI solution.

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Orgalife digitizes customer listening and care with Filum.ai

A powerful transformation: Solving cross-timezone customer service challenges and optimizing operations with Filum AI Agent.

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Gohub accelerates 24/7 customer support with AI Agent

Discover how Huy Thanh Jewelry gathers over 10,000 feedback responses and enhances the experience for 150,000 orders each month.

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Huy Thanh Jewelry reduces request processing time by 70% with Filum.ai

Gia Kho boosts operational efficiency, optimizes costs, and personalizes service across 5 stores, driving growth and expanding its footprint in the digital age.

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Dien Thoai Gia Kho goes digital with Filum.ai

Guiding customers on their beauty journey through genuine care and understanding.

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The Face Shop analyzes customer sentiments with Filum.ai

Delivering positive learning experience through meaningful student insights.

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Vietop advances holistic education with Filum.ai

Discover how Hoàng Hà Mobile boosted CSAT to 99% and cut employee workload by 35% with Filum AI.

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Customer conversations assisted by AI Agent

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Hoàng Hà Mobile saw a 30% revenue increase thanks to Filum.ai.

<p>Building trust with patients through thorough and attentive care at every touchpoint.</p>

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Mediplus increases patient satisfaction with Filum.ai

Improve customer experience by actively listening anytime, anywhere.

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Häfele boosts customer loyalty with Filum.ai

Guiding customers on their beauty journey through genuine care and understanding

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Feedback collected <br/>across touchpoints

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Beauty Box understands its customers better with Filum.ai

Filum.ai và CXPA Global đồng tổ chức VCXP Global Summit 2026 — "CX Vision 2035" — ngày 02.10.2026 tại The METT Tower, Thủ Thiêm. Bruce Temkin mở đầu, toàn bộ 30 CCXP Việt Nam được vinh danh trong cùng một chương trình.

VCXP Global Summit 2026 — CX Vision 2035, 02.10.2026, The METT Tower, Thủ Thiêm, TP.HCM

VCXP Global Summit 2026: lần đầu 30 CCXP Việt Nam cùng ngồi lại, đặt tầm nhìn CX và AI đến 2035

Founder Filum Trần Văn Viển trao đổi với báo Nhân Dân về sự trỗi dậy của AI agent, vai trò của LLM nội địa với chủ quyền quốc gia, và những kỹ năng mới mà thế hệ trẻ Việt Nam cần rèn luyện trong thời đại Agentic AI.

Mô hình ngôn ngữ lớn nội địa là vấn đề chủ quyền quốc gia!

Đọc bài gốc trên Diễn đàn Doanh nghiệp

Viển Trần — nhà sáng lập kiêm CEO FilumAI — chỉ ra nghịch lý: Agentic AI hiệu quả hơn 90% so với AI Agent đơn lẻ, nhưng tiêu tốn tài nguyên gấp 15 lần. Doanh nghiệp cần thiết kế lại môi trường thông tin để AI thực thi hiệu quả nhiệm vụ chiến lược.

Kỷ nguyên Context Engineering thay thế Prompt Engineering

Set up and manage the AI agents used across the whole platform.

Precise, seamless conversations that give customers value on the spot, with GenAI

Every piece of customer feedback in one place, handled quickly

Routes and handles negative feedback automatically, so support stays smooth

Next-generation Customer Service with AI Agent

Design, manage and analyse in depth by touchpoint, time, region and more

Automated, in-depth surveys on the three international metrics: CSAT, NPS and CES

Collect reviews from every channel into one place, and act on them fast

Unify customer conversations across channels, with analysis and response in the moment

Capture the Voice of Customers anytime, anywhere

Reads topic and sentiment in real time, across every data source 

Qualitative analysis that turns real data into a better decision in a blink, with GenAI

Less time spent listening to calls: GenAI call analysis captures the feedback for you

Conversations analysed and summarised in real time, with GenAI

Build the experience profile and trigger the action that raises customer lifetime value

Top businesses have already seen transformational results with Filum AI

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