Trusted by leading businesses
xID — the complete profile
Build a complete customer profile
Every target customer's profile on one unified screen, so the whole team understands the customer and can personalise what they deliver.
- Customer lifetime value, calculated automatically
- Customer data views you can shape around what the business needs
- Customer data kept current, in real time
- Experience metrics computed for you: CSAT, CES and NPS
- Support personalised from the customer's own profile
Customer segmentation
Segmentation that actually informs strategy
See what defines each target segment, and reach them with an approach that fits.
- Segment customers by how they interact with the business
- Segment templates built for each industry
- AI-native segmentation, not manual list building
- Group target customers on any factor: income, loyalty, number of transactions and more
Intelligent reporting
Report on and analyse customer feedback
Create an excellent experience for your customers and growth becomes durable. Start connecting every experience with Filum from your first day.
- Combine live data from several sources into one view of customer revenue
- Filter by customer segment or sales channel
- Design the report the business actually needs
Customer stories
How leading companies built their customer experience
Integrations that fit
Better service starts with understanding your customers
Filum Customer 360 and Callio Call Center
- Unify your Callio call-centre data with Filum Customer 360 in one step
- Collect and analyse customer data from your support call centre
- See the whole profile and the whole journey in one place
Filum Customer 360 and KiotViet
- Pull order data in to enrich customer profiles
- Group customers automatically from their transaction history
- Customer lifetime value (CLV), calculated automatically
Resources
The Customer Experience Management framework
Why a business needs a Customer Experience Management framework, and the steps to building a CX strategy on it — in this ebook.
News and press
