About Filum

Filum.ai is building the AI-Native Operating System for the Hybrid Enterprise — where people set the direction and an AI Workforce does the work. As a Customer Success Executive, you'll work directly with the CCO and CEO and engage with senior executives at our clients' organizations. If you're eager to learn, grow, and build meaningful relationships with industry leaders, this is your platform.

About the role

You are the customer's trusted partner after the sale — making sure every client adopts Filum successfully, sees real outcomes, and grows with us. You'll own onboarding, adoption, retention, and expansion for a portfolio of accounts.

What you'll do

• Own onboarding and time-to-value for new clients, coordinating across Tech and Product.
• Build trusted relationships with client stakeholders, from operators to executives.
• Drive product adoption and proactively surface ways for customers to get more value.
• Monitor account health, lead business reviews, and act early on churn risk.
• Identify and support upsell / cross-sell opportunities together with Sales.
• Be the voice of the customer back to Product, Engineering, and leadership.

What we're looking for

• 1+ year in customer success, account management, consulting, or a client-facing role.
• Excellent communication and relationship-building in Vietnamese; working English.
• Structured, proactive, and genuinely empathetic toward customer problems.
• Comfortable learning a technical / AI product and explaining it simply.
• Eager to operate close to senior leadership and grow quickly.

Nice to have

• Experience in SaaS, CX, or B2B technology.
• Familiarity with customer success or analytics tooling.

What we offer

• Competitive salary and direct exposure to the CCO, CEO, and client executives.
• A steep, accelerated learning curve at an AI-native startup.
• Ownership over your portfolio and real influence on the product.
• A team that values depth, sincerity, and meaningful impact.